Deputy Management Representative (Financial/IT Industry) – 8-10yrs Exp – Kolkata – 12-15L CTC

Job Category: IT Services
Job Type: Full Time
Job Location: kolkata
Salary: 12-15L PA
Years of Experience: 8-10yrs

The Role: Deputy Management Representative
Location: Kolkata
Reporting to: Management Representative
• Understanding the context of the organization, interested party expectations and responsible
for developing the Quality strategy, policies, processes, standards and systems for the
• Ensure effectiveness of quality systems, procedures and/or processes within cross functional
teams to ensure compliance and efficiency throughout quality system
• Evaluating and managing risks and risk treatment plans
• Setting up appropriate process controls and monitoring mechanisms
• Ensuring the promotion of awareness of customer requirements throughout the organization
• Develop, implement, and manage organizational objectives though key performance
indicators (KPIs) for each area functional area / department
• Periodic review of process performance, KPIs and controls and reporting
• Ensuring effectiveness of root cause analysis and corrective actions for deviations from
• Ensuring adequacy of analysis of customer complaints, root cause analysis, corrective
actions, and periodic reporting to senior management
• Developing mechanism for measuring customer satisfaction level and monitoring the level of
achievement periodically
• Monitoring and improving business continuity arrangements
• Management of changes across the organization
• Ensuring non-conformities are minimized; manage audit non-conformities database
• Work as part of the Management team to share ideas and improve operation, recommending,
supporting and implementing continuous improvement activities and process and procedure
improvements to optimize results and improve quality of delivery
• Interact with internal and external partners for development of best practices in quality
systems and procedures
• Organizational knowledge management through effective documentation of policies and
• Ensure that all in-house systems and procedures are updated, revised and modified to meet
changes in context, interested party needs and expectations and the needs of external
certification bodies
• Identifying opportunities of process improvement through system automation
• Ensure timely completion of periodic internal and external audits and recertification audits
• Liaising with auditors for periodic internal audit and with certification bodies for periodic
external audit
• Reporting to top management on the performance of the quality management system and
any need for improvement
• Ensure periodic management reviews are conducted across all areas of operations as
required by the standards
Other Responsibilities
• Administration and data management of third-party document management system
• Administrative support of Zoho CRM tool
• Administrative support of tool for customer satisfaction survey for entire organization

• Graduate in any discipline
• ISO 9001:2015 certified lead auditor
• ISO 27001:2013 certified lead auditor
• Project Management Certification preferred
• Good communication skill
• Strong decision-making abilities
• Good project leadership skill
• Strong knowledge of ISO 9001:2015 and ISO 27001:2013 requirements
• Strong documentation skill
• Ability to listen and influence
• Ability to analyse and summarize information and communicate effectively
• Project management and organizational skills
• Minimum of 8 to 10 years of relevant experience
• Commensurate with profile

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