Manager- Software Services- 7-10 years- Bangalore- 8 to 12 Lakhs PA- Rotational shift

JOB SUMMARY:

The Integration Scripting Manager is responsible for the design, development, and operation of the system-to-system interfaces, data flows and APIs along with Third party platform Integration.

DUTIES AND RESPONSIBILITIES:

  • Design, development, and operation of the system-to-system interfaces, data flows and APIs as well as unit test & monitor backend applications, other third-party services, and integration platforms
  • Ensure team follows best practices and maintain service level agreements.
  • Develop dispute management and service improvement plans.
  • Apply agile methodologies and complex problem-solving skills to develop and deploy API integration to leading Marketing automation and CRM platforms.
  • Effectively manage deadlines and release schedules
  • Ensures Service Level Agreements (SLAs) & Individual KPI’s are being met
  • Monitor & Manage Stakeholder engagement, Customer Escalations & Departmental Issues.
  • Lead in the evaluation of industry best practices and emerging technologies to determine feasibility and desirability of incorporating other capabilities.
  • Work collaboratively with other departments and business areas to achieve personal, departmental, and organizational goals.

SKILLS & REQUIREMENTS:

  • Bachelor’s degree in computer science or engineering (Engineering Preferred)
  • 7+ years of full software development lifecycle and software engineering industry experience
  • Excellent knowledge on Core Java, REST & SOAP API
  • Agile development experience (Scrum, XP, or Pair Programming)
  • Proficient in APIs, JSON, and web services
  • Proficient in Third Party Interfaces (HubSpot, Integrate, Marketo, Eloqua, Pardot) – Min. 2 interface Mandatory
  • Familiarity with customer service standards and processes.       
  • Excellent Written & verbal communication Skills along with Excellent Command over English Language to communicate with Stakeholders & Customers
  • Excellent Analytical, Supervisory & Strong Interpersonal Skills

CERTIFICATIONS: JAVA Certification (Mandatory) + IT Service Management

WORKING HOURS:

  • Flexible with shifts (Day, Night & Rotational)
  • Flexible to stretch / extend as per “Business Requirement.”
  • Working Hours: 9 hours daily (Minimum)

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