Service Manager – Pune – upto 15L CTC – 6-10yrs Exp

Job Category: Industrial Automation
Job Type: Full Time
Job Location: Pune
Salary: upto 15 LPA
Years of Experience: 6-10yrs

Manager – Service (West)

Primary responsibility is to ensure delivery of high-quality service and exceptional customer service.

Organisational Level:

Reports To Manages
VP – Manufacturing Service Team


  • Execute the service strategy aligned with the company’s goals and objectives
  • Identify service growth opportunities and develop plans to expand service offerings
  • Implement established service level agreements (SLAs) and key performance indicators (KPIs)
    to measure and monitor service performance
  • Oversee all aspects of service operations, including service delivery, field service, technical
    support, and customer service in the region
  • Ensure timely and efficient resolution of customer issues and escalations
  • Monitor service metrics and analyse data to identify areas for improvement and implement
    corrective actions
  • Implement service processes, procedures, and standards to ensure consistent and high-quality
    service delivery
  • Build and maintain strong relationships with key customers, ensuring their satisfaction and
    addressing their needs
  • Collaborate with the sales team to identify upselling and cross-selling opportunities
  • Conduct regular customer reviews and meetings to assess customer satisfaction and identify
    areas for improvement
  • Ensure compliance with relevant industry standards, regulations, and safety requirements
  • Lead and manage a team of field engineers, and support engineers
  • Drive continuous improvement initiatives to enhance service quality, efficiency, and customer
  • Responsible for the management of the team including performance management and
    competency building activities
  • Work in collaboration with Human Resources in retaining high performers and fostering an
    open and transparent work environment
  • Foster a culture of continuous learning and professional development within the service team

Skills and Qualifications:

Location: Pune

  • Bachelors in Engineering
  • 6-10 years of experience in service management within the industrial automation industry
  • Strong knowledge of industrial automation technologies
  • Excellent leadership and people management skills, with a track record of building and
    developing high-performing teams
  • Exceptional customer relationship management skills and a customer-centric mindset
  • Strong business acumen
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with
    cross-functional teams and stakeholders
  • Analytical mindset with the ability to analyse data, identify trends, and make data-driven
  • Proven experience in process improvement and change management
  • Certifications in relevant areas of industrial automation and service management are desirable

Apply for this position

Allowed Type(s): .pdf, .doc, .docx

Land your dream job

by sending us your updated profile.

Angel and Genie ensures privacy and confidentiality of all our applicants & clients.