Key Responsibilities:
Client Relationship Management:
o Serve as the primary point of contact for key accounts.
o Build and nurture strong, long-lasting relationships with clients.
o Understand client needs and align company services to meet those needs.
Service Delivery Oversight:
o Ensure seamless delivery of services in line with client expectations.
o Monitor service performance metrics and ensure SLA compliance.
o Proactively address service issues or concerns.
Account Growth & Retention:
o Identify opportunities for upselling and cross-selling.
o Collaborate with the sales team to support business development strategies.
o Develop account plans to drive customer satisfaction and loyalty.
Internal Coordination:
o Work with operations, technical, and product teams to ensure service excellence.
o Coordinate client feedback with internal teams to drive service improvements.
Reporting & Analytics:
o Provide regular reports on account status, service performance, and client feedback.
o Analyze trends to anticipate potential issues or opportunities.
Skills and Experience:
- Min 8 years of experience.
- The candidate should be self-motivated, goal-orientated professional with a proven track
record into Field Service operations and services to the big corporates and service industry. - Proficient in Microsoft Excel.
- Conflict resolution.
- Cross-functional team collaboration.
- Presentation and reporting skills.
- Have the flexibility and availability to travel (approx. 50% of time).
Personality:
The ideal person for this role would be someone who loves the challenge of an entrepreneurial
environment, who has high ownership to be available 24×7 for our customers, who is able to deal
with complexity and rapid change and who has large dreams to be part of interesting journey. The
person would be self-driven, results-oriented with a positive outlook and impeccable integrity.
He/she would have a track record of delivering results consistently in uncertain environments.
Excellent communication skills with an ability to manage crucial conversations with senior
stakeholders. Retail industry demands “I’ll do it now instead of tomorrow” attitude. Please be
prepared for interesting journey if you want to grow fast with no age barriers.