Key Responsibilities
Manage day-to-day operations of the company website and marketplace listings (own D2C site, Tata CLiQ Luxury,Nykaa Fashion, Amazon/Flipkart if applicable)
– Catalogue management, pricing parity and inventory sync between showroom stock and online store
– Coordinate order processing, returns/exchange and customer service resolution for online orders
– Monitor website UX/UI, page performance and conversion funnels; flag and recommend improvements
– Liaise with logistics/courier partners for timely delivery, COD reconciliation and insured shipment of jewelry
– Support online promotional campaigns, discount-code setup and payment gateway issue resolution
– Analyze e-commerce sales data and prepare weekly/monthly performance reports
– Coordinate with photography/content teams for accurate product listings (images, descriptions, hallmark/certification details)
Required Skills & Competencies
– E-commerce platform knowledge (Shopify / Magento / WooCommerce)
– Advanced Excel / Google Sheets
– Basic SEO and digital analytics (GA4) understanding
– High attention to detail (SKU/certification accuracy)
– Multitasking across marketplace + D2C channels
