Role Overview
Sr. Manager Recovery (Collections & Legal)
Location : Pan-India (HQ-based role with extensive field and regional oversight)
We are hiring a senior leader to head Collections, Recovery, and Legal functions for our
EV financing portfolio. This role is critical to protecting asset quality, minimizing credit
losses, and building a scalable, compliant, and ethical recovery framework aligned with
our sustainability-first mission.
The incumbent will own end-to-end collections and recovery strategy, legal escalation,
repossession and resale processes, vendor management, and portfolio risk mitigation
across geographies. This is a high-impact role requiring strong execution capability,
regulatory understanding, and on-ground leadership.
Key Responsibilities :
Strategy & Leadership
Define and execute collections, recovery, and legal strategy for EV loan portfolios
across buckets (early, mid, late, and write-offs).
Build scalable frameworks for pre-delinquency controls, soft collections, hard recovery,
and legal action.
Act as a strategic partner to Credit, Sales, Ops teams to improve overall portfolio health.
Drive data-backed decision-making for recovery prioritization and resource allocation.
Collections & Recovery Operations
Oversee field collections, tele-collections, repossession, and asset tracing across
locations.
Establish clear SOPs for bucket-wise collection, skip tracing, repossession,
auction/resale, and settlements.
Ensure ethical, compliant, and customer-sensitive recovery practices aligned with RBI
and internal policies.
Monitor key metrics: PAR(Portfolio at Risk), GNPA(Gross Non-Performing Assets), roll
rates, resolution TAT, recovery efficiency, cost of collection.
Repo, Asset Management & Resale
Own end-to-end repossession and resale lifecycle for EV assets.
Empanel, manage, and audit repo agents, yard operators, valuers, and auction
partners.
Ensure maximum realization through structured resale channels, pricing discipline, and
turnaround time control.
Legal & Compliance
Lead legal recovery actions including SARFAESI (where applicable), arbitration,
civil/criminal cases, and settlements.
Manage and monitor all legal repossession and recovery cases on a pan-India
basis, ensuring timely action, cost control, and effective resolution.
Ensure compliance with RBI guidelines, fair practices code, and internal governance
standards.
Provide legal inputs on recovery risk, policy improvements, and portfolio structuring.
Team Building & Governance
Build and scale a high-performance collections and legal team.
Define KRAs, incentive structures, productivity benchmarks, and review mechanisms.
Conduct regular audits, field reviews to prevent leakages and misconduct.
Reporting & Stakeholder Management
Present portfolio performance, risk outlook, and recovery plans to senior management
and leadership.
Drive continuous improvement using analytics, MIS, and digital collection tools.
What Makes a Good Candidate
10–15 years of experience in collections, recovery, and legal roles within NBFCs,
banks, or vehicle finance companies.
Strong exposure to CV finance, EV finance, or asset-backed retail lending.
Hands-on experience in field recovery, repossession, auctions, and legal recovery.
Deep understanding of RBI regulations, recovery laws, and compliance frameworks.
Proven ability to manage field teams and channel partner ecosystems.
What Makes a Great Candidate
Prior leadership experience in EV finance, new-age NBFCs, or high-growth lending
platforms.
Demonstrated success in reducing NPAs, improving recovery rates, and building
scalable recovery models.
Strong ownership mindset with the ability to operate in ambiguous, fast-scaling
environments.
High integrity and zero-tolerance approach to unethical recovery practices.
Alignment with sustainability, inclusive finance, and long-term value creation.
