KEY RESPONSIBILITIES — SALES
• Own the center monthly and quarterly enrollment and revenue targets across all programs offered.
• Convert walk-ins, phone inquiries, and digital leads into admissions through effective counseling and follow-up.
• Counsel prospective students and parents on course offerings, fee structures, and outcomes, tailoring the pitch to each family's needs.
• Drive local outreach — school/college tie-ups, seminars, referrals, and community engagement — to build the inquiry pipeline.
• Track and report daily/weekly sales funnel metrics (inquiries, walk-ins, conversions, drop-offs) and course- correct proactively.
• Coordinate with the marketing team on local promotions, offers, and campaign execution.
KEY RESPONSIBILITIES — SERVICE & OPERATIONS
• Ensure smooth day-to-day center operations, including batch scheduling, faculty coordination, and classroom readiness.
• Act as the first point of contact for student and parent queries, complaints, and escalations, resolving them promptly and professionally.
• Monitor student attendance, engagement, and satisfaction; drive retention and address early warning signs of attrition.
• Maintain accurate records of enrollments, fee collections, and student data in line with company systems.
• Liaise with faculty and academic teams to ensure timely delivery of the academic calendar and quality of instruction.
• Ensure the center maintains high standards of housekeeping, safety, and presentation at all times.
• Manage front-office staff and support team performance at the center.
KEY PERFORMANCE INDICATORS
• Monthly/quarterly enrollment and revenue achievement against target.
• Lead-to-admission conversion rate.
• Student retention and satisfaction levels.
• Turnaround time on query/complaint resolution.
• Center operational compliance (attendance records, fee reconciliation, reporting accuracy).
