Customer support executive

Job Type: Full Time
Job Location: Hyderabad
Salary: 3-6lpa
Years of Experience: 1-5yrs

Duties and Responsibilities:

  • Collaborating with the Customer IT department on the deployment and
    maintenance of voice network technologies.
  • Installing, configuring, and maintenance of Pbx/Voip systems .Attending to service
    requests through remote/onsite .
  • Performing diagnostic tests and repairs, as well as developing data archiving,
    backup, and retrieval procedures.
  • Documentation of the Site details /Performance certificates
  • Develop Customer relationships
  • AMC follow ups and closure
  • Keeping in touch with the current trends

Qualification Requirements:

  • . Bachelor’s degree in Engg, information technology, or similar.
  • Avaya experience if available would be an additional bonus
  • Experience 1- 2 years in telephony – Pbx/IP
  • Analytical and problem-solving skills.
  • Exceptional organizational and time management skills.
  • Excellent interpersonal, communication, and collaboration skills.
  • Willingness to travel to client locations.

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