Executive Assistant – Executive Operations / CEO Office

Key Responsibilities
● Own and maintain the CEO’s calendar, meetings, appointments, calls and important reminders; proactively avoid
conflicts and keep the day organized.
● Schedule internal and external meetings, coordinate participants, create Zoom/Google Meet links, send calendar
invitations and confirm important meetings in advance.
● Maintain pending call-backs and appointment requests and follow up until they are completed, rescheduled or
consciously closed.
● Support the CEO’s email inbox by identifying items requiring CEO decision, EA action, delegation, follow-up or
information only.
● Draft routine business emails and prepare clear first drafts for important communications requiring CEO review.
● Monitor authorised WhatsApp, Slack, WATI and other communication channels for important messages, actions and
escalations; ensure important communication does not remain unattended.
● Maintain a central CEO Action / Follow-up Tracker with owner, last action, next action, due date, status and CEO
involvement required.
● Persistently follow up with internal teams, clients, vendors, consultants and other stakeholders on commitments and
deadlines.
● Coordinate across Sales, Customer Success/Support, Renewals, Development, QA, HR, Digital Marketing, Accounts
and other functions where an important CEO-level item crosses departments.
● Prepare WAR Day, Sales Review and departmental review information in advance, including completed work, pending
items, delays, blockers, risks, previous commitments and decisions required.
● Maintain visibility on important clients, government/stakeholders, partners, vendors and high-value leads requiring CEO
involvement; prepare relevant context before interactions and track commitments afterward.