Senior Support Engineer

Job Type: Full Time
Job Location: Bangalore
Salary: 15-30lpa
Years of Experience: 6- 12 yrs

Mandatory Skills:

 Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
 Good understanding of ANSI X12 (Retail Domain preferred) and EDIFACT standards
(preferably 6-12 years).
 Experience with XML, flat files and spreadsheets.
 Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
 Team player with good written and verbal communication skills.
 Analytical and problem-solving skills.
 Good Troubleshooting skills.
 Good experience with deep log analysis or root cause analysis.
 Good Understanding with Business process.

Desired Skills:
 Exposure to basic API concepts
 Exposure to basic database concepts and SQL queries.

Preferred Skills:
 Experience in B2B/EDI Support role
 Experience in Cleo Products
Key Responsibilities:
 Manage the CIC environment within Cleo B2B Cloud systems.
 Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
 Investigate data related EDI issues and inform the customers with the root cause.
 Bug-fixes for the EDI translation issues identified in production.
 Trading partner on-boarding and creation of SFTP/AS2 setups.
 Work effectively with other internal departments to ensure the highest level of support for
customers.
 Timely escalation of critical issues.
 Exhibit a sense of ownership of customer systems and work on issues until completely
resolved.

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