To oversee customer interactions, team management, service delivery, revenue, and compliance to ensure high standards and client satisfaction.
- Manage service tasks, monitors projects, and leads the team to meet objectives within deadlines.
- Handle customer complaints professionally, maintains relationships, and drives repeat business.
- Set service targets, analyzes data for improvements, and coordinates with OEM support.
- Generate revenue through AMC/support charges, manages CRM, inventory, and administrative tasks.
- Resolve service issues, improves processes, and reduces recurring problems.
- Ensure ISO compliance, conducts audits, and maintains OEM certifications.
- Build strong relationships with OEMs and vendors, and trains staff based on skill gaps.
- Keep current with industry standards, regulations, and innovations.
Required Qualification, Skills & Experience:
- A bachelor’s degree /Diploma with about 10+ years of experience.
- Experience working with a system integrator covering ICT products would be preferred.
- Previous experience managing this role/teams may be advantageous.
- Excellent leadership, communication, sales, and customer service skills.
- Computer literacy and good organizational skills.
- Strong creative thinking and problem-solving skills.
- The ability to work under pressure and handle stress
If you’re ready to take on challenging projects and drive client success, apply now @ Anuradha.ang@gmail.com
