Responsibilities:
1. Handle calls, voice chat, and email “Anydesk support” to franchisees
2. Provide software related training to franchisees/internal stakeholders.
3. Maintain tracker of all the support on daily basis
4. Ensure regular feedback from franchisees on support/application
5. Escalate bugs and technical issues to the software vendor and get it fixed ASAP
6. Prepare application SOP manual.
Qualification & Skills required:
1. Minimum BCA/BSc in Computer Science/Engineering
2. Minimum 2 to 3 years of helpdesk/support desk experience including remote support.
3. Handled customer service calls /desk, training skills
4. Good communication skills is a MUST (Proficiency in English & Hindi) .
5. Occasional Travel (PAN India).
share resume @ Anuradha.ang@gmail.com
