Claim Handler – Fresher

Job Category: Accounts & Finance
Job Type: Full Time
Job Location: Mumbai
Salary: 2-3
Years of Experience: 0

We are looking for B. Com freshers for a multinational 4th largest insurance broking company, Headcount close to 6000 and growing, with a strong global business presence in insurance, risk management and consulting services with over 35,000 employees globally. Headquartered in the United States in Rolling Meadows, IL.

·         Location- Mumbai

·         Shift Timing- 6:30 to 2:30PM and 2:30 to 10:30PM

·         Levels looking at- Trainee

·         Work culture: Hybrid

·         Cab facility- Available depending on the hiring radius

·         Education Criteria: Commerce background only.

Primary Responsibilities :

Processing of Client figures into our system in line with specified key performance indicators and
contractual conditions
 Acknowledge and action client’s instructions in a timely manner and communicate pertinent
information as necessary
 Where applicable, ensure prompt chasing of accounts / claims due from clients or notify Account
Manager (AM) / Client Service Advocate (CSA) to do the same
 Ensure the workflow system is kept up to date with correct dates and appropriate comments
 Understand the client’s business and their requirements (operational and other)
 Receive and manage assigned clients cash calls instructions in a timely fashion to agree with the market
 Is aware of unpaid items and status of collection for regular update and discussion with Clients and
ensures problems are escalated to management
 Engage with Bureau markets for agreement and Xchanging offices for agreement / signing of accounts
 Adheres to standard internal processes, policies and procedures, and other external regulatory
requirements
 Compliance with legal requirements, industry regulations, organisational policies and Willis Re best
practice and professional codes
 Ensure internal, client and market correspondence are stored on E-filing and necessary documents
attached to processing system
 Support Account and Settlement associates to ensure that all financial aspects are handled in a timely
manner for the secure, efficient and auditable handling of client monies
 Liaise with AM / CSA on a regular basis to understand and determine Client specific needs
 Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards
prescribed by the Business Unit

Skills:
 Business Communication – Written & Verbal
 Analytical skills (including but not limited to – Eye for detail, Interpretation of documents)
 Basic MS Office Skills (especially, Excel and Word)

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