Key Account Manager (KAM)
We are seeking an experienced and dynamic Key Account Manager (KAM) to join our team. The
KAM will play a crucial role in managing and expanding relationships with our key clients,
ensuring their needs are met with the highest level of service.
The ideal candidate will have a strong background in account management, excellent
communication skills, and a deep understanding of the courier and logistics industry.
Who can apply?
Think you’ve got it in you? Let’s check the requirements:
- Having min 4 to 5 years’ experience in B2C Sales. Preferably from Ecom or Logistics Industry.
- Proficiency in English and local language.
- Proficiency in MS Office. Hands-on experience with CRM software is a plus.
- Self-motivated with a results-driven approach
What duties does the job involve?
1) Client Relationship Management: - Develop and maintain strong, long-lasting relationships with key accounts.
- Act as the primary point of contact for assigned accounts, addressing their needs and concerns
promptly. - Conduct regular business reviews and meetings with clients to assess satisfaction and identify
opportunities for improvement.
2) Account Development: - Identify and pursue opportunities for upselling and cross-selling additional services to key
accounts. - Develop and execute account strategies to meet and exceed client expectations.
- Collaborate with internal teams to tailor solutions that address client-specific requirements.
3) Performance Monitoring: - Monitor account performance metrics, ensuring that service levels and delivery standards are
consistently met. - Analyze data and client feedback to identify trends and areas for improvement.
- Prepare and present reports on account performance and service outcomes to clients and senior
management.
4) Problem Resolution: - Address and resolve any issues or conflicts that arise with key accounts in a timely and
effective manner. - Work closely with operational teams to ensure that client concerns are addressed and resolved
to their satisfaction.
5) Market Insights: - Stay informed about industry trends, competitive landscape, and market developments to
provide valuable insights to clients and the company. - Share knowledge and best practices with internal teams to drive continuous improvement.