Key Responsibilities:
1. Legal Data Entry & Case Management:
● Enter case details into the software, including party names, court details, hearing dates, and case history.
● Verify accuracy of uploaded data and ensure all entries follow legal formatting standards.
● Import and clean client-provided Excel sheets before uploading into the system.
● Perform case searches on court websites (District Courts, High Courts, Supreme Court, Tribunals) and update latest status.
2. Coordination With Clients:
● Coordinate with government officers, advocates, and legal clerks to collect missing case information.
● Follow up for documents, cause lists, orders, and other required case-related details.
● Record and maintain daily updates of tasks completed and pending entries.
3. Quality Check & Reporting:
● Ensure error-free data entry with proper validation.
● Flag data inconsistencies or incorrect case details to project leads.
● Generate summary reports on cases uploaded, pending tasks, and discrepancies.
4. Software Usage & Support:
● Understand the core modules of the litigation management software.
● Assist the internal team in resolving data-related queries.
● Support the team during client onboarding or review meetings when required.
Key Requirements:
Experience:
● 1-2 years of experience in a customer service or client-facing role, preferably in a SaaS or technology-driven environment.
● Proven experience in handling customer inquiries, complaint resolution
Technical Skills:
● Proficiency in using CRM tools (e.g., Salesforce, Zoho CRM) for tracking customer interactions and managing support tickets.
● Familiarity with communication platforms (e.g., Zoom, Microsoft Teams) and ticketing systems.
● Basic understanding of data analysis to interpret customer usage patterns.
● Basic understanding of legal field. LLB holders are plus.
Soft Skills:
● Fluency in English and Hindi and Marathi is plus
● Collaborate effectively with colleagues across departments to ensure seamless customer service.
● Ability to build and maintain strong relationships with clients by providing exceptional service
● Email Etiquette to respond to emails professionally, ensuring clarity and accuracy in all written communications.
● Ability to manage multiple client interactions, tasks, and priorities simultaneously without compromising quality.
● Ability to speak multiple languages is a plus