Job Description – Customer support executive
| Education | Diploma/ BE in Electronics and Communication Engineering |
| Experience | 3 to 4 years |
| Location | Hyderabad |
| CTC | 3 to 4 lacs |
Duties and Responsibilities:
- Collaborating with the Customer IT department on the deployment and maintenance of voice network technologies / networks.
- Installing, configuring, and maintenance of Pbx/Voip systems/ Networks .Attending to service requests through remote/onsite .
- Performing diagnostic tests and repairs, as well as developing data archiving, backup, and retrieval procedures.
- Documentation of the Site details /Performance certificates
- Develop Customer relationships
- AMC follow ups and closure
- Keeping in touch with the current trends
Qualification Requirements:
- . Bachelor’s degree in Engg, information technology, or similar.
- Avaya/Cisco experience if available would be an additional bonus
- Experience 1- 2 years in telephony – Pbx/IP / networking /wifi
- Analytical and problem-solving skills.
- Exceptional organizational and time management skills.
- Excellent interpersonal, communication, and collaboration skills.
- Willingness to travel to client locations.
Please Note:
- Pls do not forward profiles from BPO’s /Site resident engineers
- No relocation for this position.
- The engineer is expected to travel to customer sites to install and maintain the systems.