KEY RESPONSIBILITIES
We are seeking a detail-oriented and highly organized Customer Support Specialist to join our growing team. In this role, you will play a key part in maintaining and improving the accuracy of our data, which powers the insights and services we deliver to our users.
● Accurately enter, update, and manage data in the company’s databases and systems.
● Ensure that all data entered is correct, complete, and up-to-date.
● Respond to data-related inquiries and provide support when needed
● Maintain a high level of customer service by handling all data-related requests with professionalism and care. ● Assist patients and healthcare providers by troubleshooting data entry issues and ensuring their needs are addressed eff iciently.
● Ensure the confidentiality of patient records by adhering to HIPAA and data protection standards. ● Review and verify data for errors or inconsistencies before entering into the system. ● Organize and maintain files, records, and documents.
● Collaborate with team members to ensure data integrity and quality ● Continuously update and improve data entry processes ● Handle customer support via email responses and other backend processes
PREFERRED QUALIFICATIONS
● Experience in non-voice process, backend operations, and customer support.
● Proficiency in handling emails and responding to customer inquiries. ● Previous experience in medical data entry
● Additional certifications in medical terminology, healthcare administration
● High attention to detail and excellent organizational skills. ● Proficiency in Microsoft Off ice (especially Google sheets) and data entry software. ● Ability to manage time actively and meet deadlines.