Customer Service – Import
Handling shipments Air / Sea (LCL, FCL, AIR)
Following up with the counterpart/co-loaders on daily routing orders & updating the same
to client on daily basis.
Preparing CAN copies and sending Cnee with arrival Details
Resolving the issues & query of customers regarding daily routing orders.
Execute order request – calls / email
Email suppliers, carrier & customers with shipping updates
Track shipments and confirm receipt & arrivals of shipments.
Ensure customer experience by addressing customer concerns and resolving issues
Responsible for answering and routing phone calls, handling enquires
Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with
proper updates.
Qualifications:
Experience Required: 2-5 Years
Sectors: Air / Sea
Background: Logistics Only
Male Female Preference: Any