Key Responsibilities / Accountability:
Strategic Growth & Business Planning
Develop and lead a comprehensive business development roadmap, identify profitable growth opportunities, evaluate emerging trends, and craft differentiated value propositions aligned to organizational goals.
Client & Market Development
Build and nurture strategic partnerships across key market segments. Manage existing accounts while penetrating new verticals with value-driven engagement models and tailored offerings.
Cross-functional Integration
Collaborate closely with Marketing, Operations, and Delivery teams to create a cohesive go-to-market
strategies, streamline onboarding processes, and drive high-impact brand initiatives.
Operational Leadership
Lead planning and execution of revenue and cost initiatives. Monitor performance metrics, develop
incentive frameworks, and drive team performance through data-backed insights.
Team Leadership & Capability Building
Build a high-performing, future-ready team through mentoring, goal setting, and structured development
plans. Ensure hiring, retention, and upskilling efforts align with long-term business needs.
Governance & Compliance
Ensure adherence to internal SOPs, regulatory protocols, pricing policies, and service-level agreements to
ensure operational integrity and customer trust.
Innovation & Solution Design
Identify and implement new-age technologies and automation tools that support business scalability and
efficiency. Lead change management in sync with industry evolution.
Required Qualifications & Experience:
Graduate in any discipline; MBA or equivalent post-graduate degree preferred
10+ years of work experience with a minimum of 6 years in business leadership/client service/operations roles
Proven track record of driving topline growth and operational scalability
Experience managing partnerships, key accounts, and new vertical development
Strong analytical mindset and hands-on experience with planning and budgeting
Familiarity with CRM systems, performance dashboards, and proposal writing
Required Skills & Competencies:
Strategic business acumen and market insight
Strong leadership and people management skills
Excellent interpersonal and stakeholder engagement skills
Commercial negotiation and decision-making abilities
High resilience, agility, and adaptability
Superior communication, presentation, and storytelling capability