Mandatory Skills:
Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
Good understanding of ANSI X12 (Retail Domain preferred) and EDIFACT standards
(preferably 6-12 years).
Experience with XML, flat files and spreadsheets.
Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
Team player with good written and verbal communication skills.
Analytical and problem-solving skills.
Good Troubleshooting skills.
Good experience with deep log analysis or root cause analysis.
Good Understanding with Business process.
Desired Skills:
Exposure to basic API concepts
Exposure to basic database concepts and SQL queries.
Preferred Skills:
Experience in B2B/EDI Support role
Experience in Cleo Products
Key Responsibilities:
Manage the CIC environment within Cleo B2B Cloud systems.
Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
Investigate data related EDI issues and inform the customers with the root cause.
Bug-fixes for the EDI translation issues identified in production.
Trading partner on-boarding and creation of SFTP/AS2 setups.
Work effectively with other internal departments to ensure the highest level of support for
customers.
Timely escalation of critical issues.
Exhibit a sense of ownership of customer systems and work on issues until completely
resolved.